Fix what isn't working.

Grow with insight.

I help businesses who want better results from their website, social media, and customer experience — based on what customers actually need.

You’ve survived Brexit.

You’ve survived Covid.

You’ve even survived a Tory Government 🦾

and you’re still here 🎉 serving your customers.

You’ve got to manage suppliers, staffing, rota’s, bills, social media, VAT, — all before you even open your doors.

I know you’ve got a million things to deal with, and I’m here to help.

Getting to know your customers, understanding what they need, and why they come back? That takes time.

Time you probably don’t have

Problem.

The

Most people aren’t loyal to a business — they just need to get something done.

A food business, for example, helps them solve a simple problem: “I need to eat.”

But the real insight comes from understanding who they are, what’s going on in their life, and why they chose you.

When you know what truly motivates your customers, you can shape your products, space, and content to fit their needs — and that’s what keeps them coming back.

solution.

The

You’re not on your own.

The approach is simple.

  • Listen to your view on your customers and how you’re using digital channels.

  • Audit your data to uncover key insights and gaps.

  • Speak to your customers — and use what we learn to shape a strategy that’s built for real results.

Your customers are talking. We help you hear them.

Breakdown.

The

My 2 step approach lets us hit the ground running to uncover some quick wins and start to understand your customers and digital channels.

🕵🏽‍♂️ Spot + 🗜️Fix.

Quick wins that make a difference.

We kick off with a 2 hour call to understand your business and customers, discuss your current digital approach, and get to work.

You get:

  • Audit of your website, socials, and Google presence

  • High-level analysis of your customer data

  • 3 clear insights

  • 1-page improvement plan

  • 30-minute wrap-up call to align next steps

👂 Listen + 👨🏽‍🔧 Act.

Stop guessing. Start understanding.

This is where we get to know your real customers and how they experience your business — online and off.

5 x 60 minute interviews with a range of your customers.

The insights help me create a strategy to shape your :

  • service

  • digital channels

  • your physical space.

You don’t have to figure it all out alone.

If you're ready to make smarter decisions, connect with your customers, and grow more confidently — let’s talk.

We’re taking on 5 new clients this summer. Join the waitlist to secure your place.

We get it — there’s a lot to think about, and you might not know where to begin.

If you're unsure whether this is right for you, we’re here to help. You can book a free 15-minute call to talk through your concerns and explore what’s possible for your business.